Have you had a chance to check our Network Status page for any faults or outages that may be affecting your service?
I would also recommend checking our NBN & Cable Home Internet troubleshooting page for some handy tips and steps that might help with restoring/improving your internet service.
If the issue persists, we recommend messaging us via the My Optus app.
Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.