I was told that a technician would come out to resolve the constant NBN drop outs. Rarely on for a few minutes before it vanishes, and can take an hour or so before it is available again, only to dropout soon after. This has been going on for months. Day before yesterday I called again only to be told there was nothing Optus could do to resolve the problem. I am am paying $100 a month for nothing and access internet via my Telstra mobile hotspot. I have lodged a complaint with the Telecommunications Industry Ombudsman and will be seeking termination and refund.