Hey ShellyElly - generally with NBN connectivity issues, we would advise checking out network status page here. If no issues are found, please try contacting our 24/7 technical support team on 131344. If you have already, please shoot us a private message, so we can further investigate this. I will need you to provide your full name, DOB and service/account number in the private message as well. Thanks
Hi @ ShellyElly - I can see we have replied to your other post with the same enquiry. Please let us know if you still need a hand with this.