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New Contributor jimzie
New Contributor

NBN telephone not working

Can't make or receive calls. It says we have been disconnected when all bills have been paidd.
We reckon the problem is outside!

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Online Community Manager
Online Community Manager

Re: nbn telephone

Hi jimzie,


Please see our help and support page: No Dial Tone: NBN Troubleshooting


Some steps to try:

Restart your NBN Modem

Remove the power cable from the back of your modem for 60 seconds, then plug it back in. After approximately 2 minutes the lights on the modem should settle into a stable pattern

Check your phone

At times the wiring may be what is causing your issues. Plug your phone directly into your modem's telephone ports to eliminate your internal wiring



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