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New Contributor Jetlagger
New Contributor

NBN modem connection light


Am trying to set up my modems but my NBN modem connection light keeps flashing blue and won't connect?

I have tried all the trouble shooting and reset but still the same outcome.

I have received a message telling me my service is activated.


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Online Community Manager
Online Community Manager

Re: NBN modem connection light

Hi Jetlagger,

Pulsing blue (blue on/off) indicates connecting to the internet. Solid blue indicates connected to the internet.  

As it seems that you've tried all the troubleshooting and resets on the modem, have you had a chance to speak to Activations or Tech support? If so do you have a fault ref # ?

Please let me know 🙂

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