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My Sagemcom arrived yesterday, prior to us moving to NBN - don't want to, but the government has mandated it, so I guess that's that.
My question - we have HFC, with an outlet in the wall of our office. Everything works fine, and our desk setup is just the way we like it. Will the NBN installer be able to use the existing HFC cable and outlet, or does that become redundant, and a new cable and NBN box need to be installed?
It's going to be a pain to move all our furniture and equipment to allow access if so. I read also that a small trench needs to be dug on our premises for the line to be installed - that's going to be a real problem, and if so, I guess we have to foot the bill for that?
All of this, because the government wants it to be. We've been perfectly happy with our existing setup for over 20 years. I'm very frustrated!
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Hi there @pbills, the work that will be done will depend on the type of nbn connection that is being set up.
In some cases, the existing HFC infrastructure will be utilised. With other NBN connections such as Fibre to the Curb (FTTC) or Fibre to the Premises (FTTP), the nbn techs will need to complete some additional set up. With the Fibre to the Node (FTTN) nbn connection type, the techs most likely won't even have to access your home to complete the nbn installation.
For more info on the types of nbn and what will occur on the nbn install day, please check out our nbn Installation Guide.
If you did have any other questions about setting up an nbn connection, I recommend sending us a message via the My Optus App so we can check your individual connection.
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Thanks for that fast response! I'll follow up through the app. Our preference, of course, would be for the existing HFC cabling to be used.
No worries @pbills. Our Messaging agents will be able to clarify what nbn connection type is being used at your premises and answer any other questions you have regarding your individual connection.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
"All of this, because the government wants it to be. We've been perfectly happy with our existing setup for over 20 years. I'm very frustrated!"
You may have been, but the rest of the country has needed to move on from 5Mbps connections. Your 100Mbps Optus cable is actually what the other 80% of the country desperately wanted to get access to as well and so the NBN has been about spreading the good fortune you've had for the last 20 years. Unfortunately leaving the entire old network up and running for a few people that didn't want a few hours inconvenience is really practical. So its time to transition to something better.
"Will the NBN installer be able to use the existing HFC cable and outlet"
No. The Optus HFC network is being torn down. It was in such a state of disrepair that it couldn't economically be upgraded to the NBN (So getting a replacement before it failed is also a plus)
That said the NBN installer will likely try run your new line in through the same point. It does as mention depend heavily on what NBN technology you will be getting. Please check your address here and let us know (HFC? FTTC? FTTP?) :
https://www.nbnco.com.au/connect-home-or-business/check-your-address
Thanks for the answer. That would be great, if they can simply draw the Telstra HFC cable through the same pathway as the existing Optus cable. Hopefully, that'll be the case on the day.
Breathing a little easier now....thanks again.
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