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NBN dropouts

TraceyC

Just changed from Telstra to Optus and got NBN installed. It appears the NBN drops out at around 11pm each night and doesn't come back on until about 3am. We thought it was just the broadband at first, but phone doesn't work either. What's the story with that? We have unlimited data. Also a security/safety problem if we can't use the phone in an emergency 

Re: NBN dropouts

Nam_L

Hey TraceyC

 

Thanks for getting in touch with us and welcome to Yes Crowd Smiley Happy 

 

We could definitely appreciate you concerns here and I'd love to have a look at your connection. Could you please drop us a PM with your internet username, full name and DOB? 
 

Cheers,

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