Hey @Barkss. Thank you for raising this with us. Have you been able to check our Network Status Page for any reported issues there? We can also run some checks on that service for you to see what we can find.
Please note that we’re unable to look into account details on Yes Crowd. We recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.