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Marpap
Occasional Contributor
Occasional Contributor

NBN Plan (Other) to Optus

 I want to change from another provider to Optus NBN plan on the date that the other service contract runs out. Can this be arranged or do both plans need to run while the phone number porting takes pl

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petergdownload
Honoured Contributor
Honoured Contributor

Re: NBN Plan (Other) to Optus

Are you already on the NBN? If so it should be pretty quick.

 

 

Keep your old plan active while you port. The NBN will activate and setup and confirm everything is ok. After that contact your old provider and shut down your account.

 

NB I sent you a Personal Message (top right yellow number)

 

Regards

 

Peter Gillespie

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Dan_C
Online Community Manager
Online Community Manager

Re: NBN Plan (Other) to Optus

@Marpap,

 

As long as the order is actioned correctly, it's actually a very simple process.

 

We place an order for a "service transfer." The activation can potentially go through on the same day.

 

We do need to ensure that you’ve received your Optus supplied NBN modem before your schedule activation date, there should be little - no down time.

 

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