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New Contributor
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NBN Outage - Sydney

How do you contact Optus to complain about your internet been down? Mine was at 2mbps down and 18mbps for the past 4 days and now nothing at all on NBN 100 plan. I used to be on 45 mbps down during peak times.
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Online Community Manager
Online Community Manager

Re: NBN Outage - Sydney

Hey, @David2020, we’re trying our best to help those without access to a working service. 


If you're without any form of internet service, I’d really suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:
 

· No Broadband connectivity (no access to the internet) 

· No Mobile connectivity (can't make or receive calls)
 

Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:

· Desktop users (follow the steps listed under, “How to message us.”

· Mobile users 


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