cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Poojakaushik
New Contributor
New Contributor

My home internet

Home internet is not working
0 Kudos
Reply
1 Reply
Jono_YC
Moderator
Moderator

Re: My home internet

Hi @Poojakaushik it's not great to hear that you're having issues with your internet service. 


We recommend keeping across our Network Status page which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective fault ticket, and then selecting “Log a fault”.


There’s a range of troubleshooting steps that may help with internet faults while some network optimisation may improve your WiFi connectivity around the home.


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Top Contributors