Hi @Poojakaushik it's not great to hear that you're having issues with your internet service.
We recommend keeping across our Network Status page which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective fault ticket, and then selecting “Log a fault”.
If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.