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New Contributor
New Contributor

My email has been hacked, and they changed my password. What can I do?

My email has been hacked, and they changed my password. What can I do?

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Crowd Champion
Crowd Champion

Re: My email has been hacked, and they changed my password. What can I do?

Hi

Who is your email provider?  Most have ways of recovering your account.

Dave

 


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Crowd Champion
Crowd Champion

Re: My email has been hacked, and they changed my password. What can I do?

Two links that may help you, depending on your email provider:

https://www.optus.com.au/for-you/support/answer?id=1551

http://it.illalangigroup.com.au/what-to-do-if-your-email-is-hacked/

 

 


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: My email has been hacked, and they changed my password. What can I do?

It is my Optus email account. There is no way of making contact with Optus. Live chat is down, phone assistance is "experiencing technical difficulties, please try again later", no other avenues of contact available.

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Crowd Champion
Crowd Champion

Re: My email has been hacked, and they changed my password. What can I do?

Follow the instructions on this link for changing my password.

https://www.optus.com.au/for-you/support/answer?id=1551


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Moderator
Moderator

Re: My email has been hacked, and they changed my password. What can I do?

Hey @numpty, if you have any troubles changing your password using the link above, feel free to shoot through a PM with the following details, so we can assist from our end.

 

- Full name on the account

- DOB

- Phone/account number

- Are you the account holder: Y/N

- Optusnet email

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New Contributor
New Contributor

Re: My email has been hacked, and they changed my password. What can I do?

the link does not show an answer, only a sales page

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Online Community Manager
Online Community Manager

Re: My email has been hacked, and they changed my password. What can I do?

Thanks very much for pointing this out, JohnSharee72.


I've updated the link.


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