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My email has been hacked, and they changed my password. What can I do?

numpty

My email has been hacked, and they changed my password. What can I do?

Re: My email has been hacked, and they changed my password. What can I do?

Davelew

Hi

Who is your email provider?  Most have ways of recovering your account.

Dave

 


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy

Re: My email has been hacked, and they changed my password. What can I do?

Davelew

Two links that may help you, depending on your email provider:

https://www.optus.com.au/shop/support/answer/internet-email-username-password-help?requestType=Norma...

 

http://it.illalangigroup.com.au/what-to-do-if-your-email-is-hacked/

 

 


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Re: My email has been hacked, and they changed my password. What can I do?

numpty

It is my Optus email account. There is no way of making contact with Optus. Live chat is down, phone assistance is "experiencing technical difficulties, please try again later", no other avenues of contact available.

Solution

Re: My email has been hacked, and they changed my password. What can I do?

Davelew

Follow the instructions on this link for changing my password.

https://www.optus.com.au/shop/support/answer/internet-email-username-password-help?requestType=Norma...


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy

Re: My email has been hacked, and they changed my password. What can I do?

Ev_

Hey @numpty, if you have any troubles changing your password using the link above, feel free to shoot through a PM with the following details, so we can assist from our end.

 

- Full name on the account

- DOB

- Phone/account number

- Are you the account holder: Y/N

- Optusnet email

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