Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
Apparently I've been dong something completely differently this month of May 2018.
My bill is now over $28.00 odd more than last month.
I have not added anything nor done anything "out of the norm"
& yet OPTUS have decided to charge me extra for nothing I've done.
I do not use any of the "Extras" that they offer, just the basics for my NBN & that includes the home phone.
My mobile is on a pre-paid plan so this is not included in this instance.
I would really like to know why I've received a bill for $86.29?
Thanks for reading & for any explanation & a quick reduction to my bill.
ps. I forgot to mention....that your live chat support for "billing" assistance does NOT work.
I shall call OPTUS in the AM & get ready for the "normal....run around."
OPTUS......LIFT YOUR GAME!
Sorry to hear this has been the experience you've had @Mike2345, you're welcome to PM us if you're still needing a hand so we can look further into this for you to see what's causing the additional charges.
To all who may come across this post...
After I contacted OPTUS SUPPORT this morning & who, as usual, could not help,
I asked to be transferred to the RETENTION TEAM.
After another 40 Minutes or so, I was able to get back on to my original plan
at the original, agreed to, price.
So, I am back to square one.
No-one had any idea on why the change in the billing occurred.
OPTUS really needs to get itself into gear & smarten up.
Anyway, alls well down South........again......
Will see how long it lasts, eh what!?
ps. I hope that all who post in here, have a positive outcome.