Apparently I've been dong something completely differently this month of May 2018.
My bill is now over $28.00 odd more than last month.
I have not added anything nor done anything "out of the norm"
& yet OPTUS have decided to charge me extra for nothing I've done.
I do not use any of the "Extras" that they offer, just the basics for my NBN & that includes the home phone.
My mobile is on a pre-paid plan so this is not included in this instance.
I would really like to know why I've received a bill for $86.29?
Thanks for reading & for any explanation & a quick reduction to my bill.
ps. I forgot to mention....that your live chat support for "billing" assistance does NOT work.
I shall call OPTUS in the AM & get ready for the "normal....run around."
OPTUS......LIFT YOUR GAME!
Sorry to hear this has been the experience you've had @Mike2345, you're welcome to PM us if you're still needing a hand so we can look further into this for you to see what's causing the additional charges.
To all who may come across this post...
After I contacted OPTUS SUPPORT this morning & who, as usual, could not help,
I asked to be transferred to the RETENTION TEAM.
After another 40 Minutes or so, I was able to get back on to my original plan
at the original, agreed to, price.
So, I am back to square one.
No-one had any idea on why the change in the billing occurred.
OPTUS really needs to get itself into gear & smarten up.
Anyway, alls well down South........again......
Will see how long it lasts, eh what!?
ps. I hope that all who post in here, have a positive outcome.