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Contributor
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My bill is not correct.

Hi,

Apparently I've been dong something completely differently this month of May 2018.

My bill is now over $28.00 odd more than last month.

 

I have not added anything nor done anything "out of the norm"

& yet OPTUS have decided to charge me extra for nothing I've done.

I do not use any of the "Extras" that they offer, just the basics for my NBN & that includes the home phone.

 

My mobile is on a pre-paid plan so this is not included in this instance.

 

I would really like to know why I've received a bill for $86.29?

 

Thanks for reading & for any explanation & a quick reduction to my bill.

 

Regs, Mike..

 

ps. I forgot to mention....that your live chat support for "billing" assistance does NOT work.

I shall call OPTUS in the AM & get ready for the "normal....run around."

 

OPTUS......LIFT YOUR GAME!

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Moderator
Moderator

Re: My bill is not correct.

Sorry to hear this has been the experience you've had @Mike2345, you're welcome to PM us if you're still needing a hand so we can look further into this for you to see what's causing the additional charges. 


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Contributor
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Re: My bill is not correct.

Hello Marie,

PM sent......plus an Addendum.

 

Regs, Mike..

 

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Re: My bill is not correct.

Hi,

To all who may come across this post...

 

After I contacted OPTUS SUPPORT this morning & who, as usual, could not help,

I asked to be transferred to the RETENTION TEAM.

After another 40 Minutes or so, I was able to get back on to my original plan

at the original, agreed to, price.

So, I am back to square one.

No-one had any idea on why the change in the billing occurred.

 

OPTUS really needs to get itself into gear & smarten up.

 

Anyway, alls well down South........again......

Will see how long it lasts, eh what!?

 

Regards, Mike..

 

ps. I hope that all who post in here, have a positive outcome.

🙂

 

 

 

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