My accounts <removed> and <removed>

[jojohn1969]

I am now connected to the NBN and you have charged me for New internet everyday fee of $75 plus start up fee of $99 and also charged me for the Phone & Broadband $85.70.

I can't possibly charge for 2 services when I only receive on service.

Surely the $85.90 account should be cancelled

Please phone me on <removed>1 to confirm the action you are undertaking to correct the error.

Thank you,  John

[Paddylee · Accepted solution]

So you didnt see this in red writing while typing your post?

Note: This is a public online forum.
Yes Crowd cannot access or view customer accounts/orders.
Please don't post your personal details.


So no one will be calling you back, you need to contact Optus via the app messaging, twitter, facebook or via phone.

[sawemag]

Hey, I'm really happy that it has been solved for you cause I had a similar issue not so long ago and I had a really hard time resolving it.