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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

My accounts <removed> and <removed>

I am now connected to the NBN and you have charged me for New internet everyday fee of $75 plus start up fee of $99 and also charged me for the Phone & Broadband $85.70.

 

I can't possibly charge for 2 services when I only receive on service.

Surely the $85.90 account should be cancelled

 

Please phone me on <removed>1 to confirm the action you are undertaking to correct the error.

 

Thank you,  John

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Respected Contributor
Respected Contributor

Re: My accounts hidden106951312 and hidden108442051

So you didnt see this in red writing while typing your post?

Note: This is a public online forum.
Yes Crowd cannot access or view customer accounts/orders.
Please don't post your personal details.


So no one will be calling you back, you need to contact Optus via the app messaging, twitter, facebook or via phone.

Did someone on Yes Crowd answer your question?
Please remember to throw a Kudo and/or Accepted Solution their way!
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New Contributor
New Contributor

Re: My accounts hidden106951312 and hidden108442051

Hey, I'm really happy that it has been solved for you cause I had a similar issue not so long ago and I had a really hard time resolving it.

TweakBox word counter Tutuapp

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