I have not been able to connect to my wifi since 27th March 2020. The lights are all on, I have reset, unplugged from wall, removed sim card and re-inserted - nothing works.
I cannot get assistance from technical support due to Covid-19 impact. Urgently require assistance as I rely on the internet to be able to work from home.
This is public forum the Optus Staff do not have access to acoounts an d customer details.
Have you checked your Optus account for any issues?
Have you tried your mobile phone sim in the E5186?
There could be a technical issue with the modem itself or the sim.
Thanks for the quick reply.
Have you checked your Optus account for any issues? Yes, no issues with my Optus account.
Have you tried your mobile phone sim in the E5186? No, will give this a try. I am also going to try the modem sim in another phone and see if it's possible to hotspot.
There could be a technical issue with the modem itself or the sim. It wouldn't surprise me if this was the issue as my modem contract finished on 02/04/2020 so I technically own the device now. Probably a sales technique to get me to sign up for a new modem on another contract. Pity I can't actually speak to anyone at Optus as even their Chat/messenger service is not working.
@barbhill4 If you are on a Monthly 200GB or 500GB plan the sim wont work in another device, access to those plans is via an Optus device only.
I believe the Huawei is unlocked, so if your phone sim works okay watch your data usage as that will be coming off your phone plan.