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My Account webpage not displaying data usage

CGMKELLY_1958

Am I the only Optus customer  having this problem.

 

When I get onto the My Account web page, I don't see any data usage details (which is a problem as I'm on a fixed 30GB subscription). I just get a message saying it takes 4 hours to get the details (I used to work at Telstra...it doesn't).

 

CHRIS

Re: My Account webpage not displaying data usage

Ray_YC

Hi Chris,
Thank you for raising this issue.

No other customer responses so far so it may be an isolated issue.
This is not something that we can assist with here on the forum as we don't have visibility of customer accounts.


If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu.

Let us know how you go. 


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Re: My Account webpage not displaying data usage

CGMKELLY_1958

This is unsatisfactory. Optus should be contacting me. I'll see if I can get onto talk back radio (3AW) and raise the issue there.

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