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2016-11-10 02:02 PM
Hi Optus Tech support
My Motorola SB5101 is developing problems rebooting multiple times during the day.
The error log in the modem shows the problem saying
Priority 3 - Critical R005.0 Started Unicast Maintenance ranging - No response received - T3 time-out
Priority 4 - Error C410.1 DCC-ACK not received
Priority 3-Critical R004.0 Received response to Broadcast maintenance request, but no Unicast maintenance
Priority 6-Notice M573.0 Modem is shutting down and Rebooting
From searching other websites - it appears there could be problems with either the modem or cable service.
I am in Templestowe.
Anyone else having this problem , and if so how was it resolved .
2016-11-11 03:51 AM - edited 2016-11-11 03:52 AM
Two things I would try:
- Contacting Optus Cable Technical Support on 1300 300 693 (call charges may apply), and asking a Technician to conduct a line test (this asesses whether there is a fault from the Modem to the exchange box and, if so, where the fault[s] may lie - this may be likely as you would have had your Cable service for at least 10 years and some wiring may need replacing [I speak from previous experience]);
- Asking Optus whether it is possible to receive a complimentary replacement Modem (the Surfboards are the oldest Cable Modems that have been supplied by Optus, from what I recall - furthermore, the latest Cable Modems have other advantages over their Surfboard counterpart).
I'm sure a Moderator would have a few other ideas up their virtual sleeves.
All the best, and keep us posted on how you go!
-Terry (an Optus Customer).
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