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Occasional Contributor
Occasional Contributor

Moderator Dan-C

Does Dan ever reply to anyonr?

I have sent him private emails twice and no response.

 

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8 Replies
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Honoured Contributor
Honoured Contributor

Re: Moderator Dan-C

Checking in on the forum seems to be a part time job for the moderators. Presumably there real job is elsewhere in Optus.

 

Perhaps he's on holiday or something at the moment.

 

Regards

 

Peter Gillespie

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Occasional Contributor
Occasional Contributor

Re: Moderator Dan-C

Looks like it but he asked me to

contact him. 

Thart was a week ago!

you would think there could be a shared mailbox or some other arrangement.

 Appreciate your response.

 

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Crowd Champion
Crowd Champion

Re: Moderator Dan-C

Looks like @Dan-C has came back from Angola voluntee work early, he last checked in this morning

 

https://yescrowd.optus.com.au/t5/user/viewprofilepage/user-id/64436


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: Moderator Dan-C

Still has not delivered on his commitment to me: a roaring silence and but then again  no one at Optus has taken responsibility for resolving the issue and followed through with their commitment. It really is an indictment of any problem resolution systems that might exist at Optus. There does not seem to be any way of escalating an issue to someone who as authority to do anything about it. Im just relieved I only signed on a for a month by month arrangement because it means Im free to go elsewhere.

It does not make sense that an existing Optus customer with a broadband and home phone plan loses his existing home number (of 17 years) when transferring to an Optus NBN plan with home phone plan. In addition, no one seems to care although I'm sure each indvividual with I have communicated would have a very different reaction if I arbitrarily changed their personal mobile number. 

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RetiredModerator
RetiredModerator

Re: Moderator Dan-C

Hi @PFK, we apologise for the delayed communication. I can see Dan has sent you a follow up message this evening.

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Occasional Contributor
Occasional Contributor

Re: Moderator Dan-C

Dan-C has come through with the goods!

After weeks of uncertainty and a mountain of water time on conversations he got my old number back for me. 

Thanks also to the other moderators who took this issue seriously.

Peter

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Occasional Contributor
Occasional Contributor

Re: Moderator Dan-C

Dan-C has come through with the goods!

After weeks of uncertainty and a mountain of water time on conversations he got my old number back for me. 

Thanks also to the other moderators who took this issue seriously.

Peter

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RetiredModerator
RetiredModerator

Re: Moderator Dan-C

Thanks for the feedback, @PFK. 🙂 Glad to hear the issue has been resolved.

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