RE: ACC: 6 2319 5971 91
I had NBN recently installed. When the technician came to install... the new modem hadn't arrived. So he brought a new one in from his van and used it. A week later a new modem arrived from Australia Post. Questions are: I think I could have been charged twice for this.... and what address do I send the this modem back to?
Solved! Solved: Go to Solution.
You'll need to contact our Activations team on 133 937 to discuss the delivery, return and charges around a new modem. They'll be able to look into your account to see what's happened here.
You can also send our Social Media team a message on Facebook or Twitter and they'll be able to lend a hand there - Aron