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New Contributor
New Contributor


Our modem has just stopped working. No lights will come on. Appears to have essentially blown up..however it isnt hot and there are no scorch marks which suggest over heating. 

Has this happened to anyone else?

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Frequent Contributor
Frequent Contributor

Re: Modem

Hi Chloe,

Try unplugging the power from the modem and leave the cord out for a full minute, before plugging it back in. Also be sure to unplug it from the power adapter too, and then plug both back in after a minute. 
If no lights start coming up after another minute after having them plugged in, then its likely your power cable is defective (possibly not the modem itself). However, if no lights show up you will need to order another modem altogether and that can be easily done though live chat. 

Let us know how you go 🙂