i have got a problem with my modem. My home phone works alright, it connects to my modem. I can make calls and receive calls. However I have no internet connection. The connection lights near cable at the back of the modem are off. I think the modem is faulty. Is there any way that I can request a new modem pls?
Have you restarted the modem at any stage? Support on the live chat link below would be the best method to get a replacement modem if that's what it needs. You might want to check the second link below for any interruptions in your area before you speak with support.