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New Contributor K_isfor
New Contributor

Modem not recognised

Hi all

Since friday none of the devices in our house (2 Samsung galaxy mobiles, 2 Samsung galaxy tablets and a laptop) are able to connect to the modem. Ive switched it off several times for varying lengths of time and it appears OK (all lights are green and nothing flashing). Also restarted the devices. Its a netgear modem. Any ides before i try support? 

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Online Community Manager
Online Community Manager

Re: Modem not recognised

G'day @K_isfor, I'm sorry I couldn't get to you sooner!


All lights are flashing green, including the WiFi light?

Also restarted the devices. Its a netgear modem.

That's our Netgear CG3000? 


There's a number of things that could be causing the issue.

- Check to see whether there's a WiFi on/off switch on the device.

- Check your Network settings, you may of disabled your WiFi connection 

- Login to the modem GUI and confirm whether you've disabled SSID broadcast → Open your browser and go to ​​​​​​.


Let us know how it all goes, happy to help out. 

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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