I need to change my modem password which should be the original factory settings but I can't sign in using the id and pw on the bottom of the modem which was plan A. Now if I do a reset, I am not confident that the used id and password will work. I do not recall ever having changed either. Slack I know.
Hey @AdB, thank you for reaching out. We have a few support guides to assist you in conducting a Factory Reset:
Give these a read and if you're still experiencing issues our Technical Support Team is here to help. They can be reached via the My Optus App or by calling 133 937 (8am - 8pm, 7 days a week).