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Modem back lights on but no front power lights

Hi guys

 

Yesterday afternoon out of nowhere my saegcom modem stopped working. The lights are all lit up on the back where the power and WAN cable is plugged in - but no power or flashing lights on the front. I have tried to reset it but still no luck. I left it off overnight in the hopes that it would "magically" fix itself but no luck!! This is an issue as i work from home...which means no work today!! Can anyone help??

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Re: Modem back lights on but no front power lights

I’m having the same problem. Did you find a solution?

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Re: Modem back lights on but no front power lights

Nope..I have left it off for the day and had to work from a mates place so no solution as yet. Will be taking it into an Optus store and expecting a replacement as i have only been with Optus a few months now... tried all reset solutions the troubleshoot offers but still no luck.

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RetiredModerator
RetiredModerator

Re: Modem back lights on but no front power lights

Hi guys! Sorry to hear of the issues with your modems. They tend to be pretty bullet proof so it's concerning to hear of the issues with yours. I don't suppose you've been through any storms that may of surged your modem recently?

 

Either way a warranty replacement can be ordered via Tech Support on Live Chat or 131344.


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Re: Modem back lights on but no front power lights

Turns out it was a lightning strike that had fried the modem. An Optus technician came out the next day and replaced it free-of-charge. Nice work Optus!

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Moderator
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Re: Modem back lights on but no front power lights

Thanks for the update @Crumbumble, great to hear! Please let us know if we can assist with anything else. 

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