I have just had my new service connected and after working for about 4 hrs I received a message saying Mobile Broadband Disconnected Your data connection is disconnected. I have read the steps of what to do and it seems I need to pay my first bill but I haven't been sent anything and cannot access them through my dashboard. I have now set up my direct debit. I am happy if you tell me that I need to wait or I need to pay but the problem is I don't know what to do as there is no information. I look forward to hearing from you.
Hmm not sure it would be a billing issue if a postpaid service stopped working after 4 hours. If you login to the admin section of your modem is there a "connect" button on the first page or does it say it's disconnected?
Where did you get or see the message that Mobile Broadband Disconnected Your data?