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New Contributor Gaetano
New Contributor

Mobile broadband not working despite successful recharge

I have recharged my mobile broadband successfully yesterday but I can't access the internet through the pocket wifi device.


When I text BAL from the device to 9999, the reply correctly shows me credit but I keep getting the page " uh oh, something's wrong".


I have not used the device for nearly 6 months but I guess that if the recharge was successful and it can access the pages, it should be functional and active.


Any idea where to take it from here would be appreciated.

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Online Community Manager
Online Community Manager

Re: Mobile broadband not working despite successful recharge

Hey there Gaetano,

That does sound odd. If may have become inactive but as you say the recharge still went through.

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If not, please Chat with us 

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