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New Contributor Wombat007
New Contributor

Mobile Broadband unused data not rolling over


I had 27GB of data still left on my prepaid Broadband (365day recharge plan) but decided to buy another 80GB earlier than needed so i wouldn't have to recharge on holidays (expiry was in 2020). When i logged back into my account it is only showing the new 80GB ... it has not carried over my 27GB that i already still had on my account. My plan says i can roll over any unused data up to 50GB so long as its not expired. My expiry was not till 2020 so why did it not roll it over?

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Online Community Manager
Online Community Manager

Re: Mobile Broadband unused data not rolling over

Hey there Wombat007,

Just a heads up that we don't have visibility of customer accounts or recharges here on Yes Crowd.

Please Chat with us for further assistance with this one.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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