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Missing Zero balance recharge page

KrisCole1

The other day the Zero balance rechage page did NOT   pop up for the first time in memory. My husband had to do the recharge over the phone as I am deaf. Would downloading  the optus app onto my laptop  prevent this happening again ?

Re: Missing Zero balance recharge page

Jeneral__Pain

Is this on a mobile broadband service or a mobile phone?

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Re: Missing Zero balance recharge page

KrisCole1

It is mobile Broadband service. The zero balence page has always popped up for me to recharge in the past but not this time. Could not even get onto the optus page to do it, kept getting the no internet message.

Re: Missing Zero balance recharge page

Ray_YC

It's difficult to know here with only one known customer example. Please let us know if it happens again next time.


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Re: Missing Zero balance recharge page

KrisCole1

Hopefully it will not happen again ...ever

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