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Occasional Contributor
Occasional Contributor

Mini Fetch Box not playing recorded programs from Mighty Fetch box

Hi

I have been trying to solve this problem which relates to the fact that I have a new Mini Fetch box paired with a Mighty Fetch box. When i try to play a recorded program i get a message "Streaming issue" I have done all the various things that Optus ask you to do with this issue and it has not worked. I am lookin g for someone who actually has a Mini box working with a Mighty box.

The Mighty box is connected via Wireless

The Min box is connected to the same modem via Power Line Adaptor.

Both boxes play all channels provided from Fetch with no issues.

Help please

 

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Trusted Contributor
Trusted Contributor

Re: Mini Fetch Box not playing recorded programs from Mighty Fetch box

@NormDi     
https://yescrowd.optus.com.au/t5/TV-Entertainment/Fetch-TV-streaming-issue/td-p/168446

As per above, have you tried a soft reset? But copy your activation number first so you can re insert it when they ask you.

I am an Optus subscriber, just trying to help.
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Occasional Contributor
Occasional Contributor

Re: Mini Fetch Box not playing recorded programs from Mighty Fetch box

Is the Reset the same as Restart? If so I have already done this. Thanks

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Occasional Contributor
Occasional Contributor

Re: Mini Fetch Box not playing recorded programs from Mighty Fetch box

I will try a Reset I have checked on online how to do this and I have done it previously for my Mighty box. I will reset the Mini and let you know. Thanks

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Occasional Contributor
Occasional Contributor

Re: Mini Fetch Box not playing recorded programs from Mighty Fetch box

I have done a soft reset and restarted the mini box. It is paired with the Mighty box but still comes up with the message "Streaming Issue"

Any ideas from here as I have already contacted Optus and am waiting on my situation being dealt with but I have mno idea how long they will be.

Thanks

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Trusted Contributor
Trusted Contributor

Re: Mini Fetch Box not playing recorded programs from Mighty Fetch box

@NormDi  Are both Fetch boxes are supplied by Optus and are on a single Optus account?

BTW there was a Fetch Software update for some models this week as per link below.

https://yescrowd.optus.com.au/t5/TV-Entertainment/Fetch-Software-Update-Abercrombie-3-10/m-p/628608#...

 

I am an Optus subscriber, just trying to help.
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Occasional Contributor
Occasional Contributor

Re: Mini Fetch Box not playing recorded programs from Mighty Fetch box

Yes they are on the same Optus account and they have both received the update that you mentioned.

Any ideas how to fix this?

 

Thanks