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2018-09-10 09:40 AM
Millbank has recently been upgraded from adsl to nbn fttc .i was due to change over on the 10/09 still waiting for activation . Is there an issue ? Chat keeps saying wait 24 hours .try telling the kids that !
2018-09-11 12:28 PM
@sadrrrrrr, had we booked in an appointment for you?
Depending on the infrastructure that's already present/not present, we may need to organise a NBN tech to go out.
If the home is ready to go, we'll send you self-installation kit. That includes an Optus supplied modem and an NBN connection box.
I'm happy to take a quick look at the order. I'll let you know where we're at.
You'll just need to send us a private message? I'll need your full name, DOB and account number.
If you're in need of an immediate response, you can also catch us on Live Chat.
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Please mark it as a Accepted Solution and be generous with that Kudos button