Today the NBN technician installed the connection device to the landline phone outlet in the kitchen. When can I expect activation of my NBN plan so I can set up the phone to work through the internet? I have the Optus technician booked for next Monday so can I reconnect the phone until they arrive?
Thanks for the response Peter. My problem is that our home phone is connected to the landline rather than the modem ie. we don’t have the phone set up as a net-phone. This is why our phone has been out of action since the nbn technician connected our landline to the fibre at the curb.
I look forward to your response.
Do you have the new modem now? At the back is a port for you to plug your current phone into. You might need to move it from where it is now at the moment to near the modem. We can discuss better long term options later.
Not sure if you have a small NBN modem and a bigger Optus one? You should plug them into each other and the wall and then the phone into the Optus modem. You may get a dial tone immediately (though probably not). Then ring Optus and request the line be activated. They should be able to talk you through it.