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Raging
New Contributor
New Contributor

Messaging service doesn’t work

Leave Optus once you can it’s the worst. They say that there is no service because of covid  but that’s a lie if you want to buy a product there’s plenty of people to take your call. Try and do something aboutover charging and they don’t want to know you. 

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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: Messaging service doesn’t work

Every company is like that, they put a higher value on sales then they do on support, so sales staff are usually local, while support staff are overseas, and its the loss of overseas staff that has been the biggest bottleneck.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Messaging service doesn’t work

Do you mean you're unable to use Messaging or the Messaging team wouldn't assist you because they're only dealing with critical enquiries right now?

If you have a social media account Raging, please send a PM to Optus on Facebook or a DM on Twitter with the details for assistance mentioning you're unable to use Messenger.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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