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petros_g
New Contributor
New Contributor

Member Services

Need to add/edit my optus email usernames, have been trying for two days, I log in to member services and website shows errors then automatically logs out.

Reading past posts, this has been going on for some time, has there been any progress?

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Dan_C
Online Community Manager
Online Community Manager

Re: Member Services

Does your account number begin with a 62 or 8,9 or 1?


If the account number begin with a 62, you'll need to contact us to add/remove new email accounts. I'd suggest messaging us via the My Optus app, or our social media service team on Facebook or Twitter.


If your account number begins with an 8,9 or 1, you can add/remove emails via My Account


We've made a few changes to the way emails are attached to accounts. At this stage, the self-serve functionality hasn't been built for adding/removing accounts. If you're still being billed out of our old system, the old way should still work ^


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petros_g
New Contributor
New Contributor

Re: Member Services

Thanks for the reply,

My account starts with 62, in the future will I be able to add/remove email usernames or will I have to always rely on contacting optus every time I need to make a change?

 

Cheers

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Ray_YC
Online Community Manager
Online Community Manager

Re: Member Services

Hi petros_g,


It should be a self serve option again once the billing system upgrades are complete. There is no timeframe that we're able to advise though.


Cheers

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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petros_g
New Contributor
New Contributor

Re: Member Services

Still no sign of issues being resolved, trying to communicate via optus chat is impossible, cant get any answers.
Ray_YC
Online Community Manager
Online Community Manager

Re: Member Services

Hi petros_g,


What's the issue that you're having? Do you mean still needing to follow the process Dan_C advised?

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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per0
Occasional Contributor
Occasional Contributor

Re: Member Services

Having the same issue.

I log into Member Services... get logged out immediately.

 

I was advised to do this via phone support this morning. hat is the fix or how do we add / remove additional mailboxes? Once again, the lack of knowledge of your technical support astounds me.

 

@Ray_YC Anyone have an answer or know where to go for the answer? Pretty sure your TIes 2/3 guys in ADL would know, yet no-one asks them?

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Ray_YC
Online Community Manager
Online Community Manager

Re: Member Services

Hi per0,


What service do you have? What does your account number start with?

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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per0
Occasional Contributor
Occasional Contributor

Re: Member Services

hidden
NBN
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Ray_YC
Online Community Manager
Online Community Manager

Re: Member Services

Okay thanks, as per the instructions link above you'll need to contact Optus directly for now for assistance with this 🙂 

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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