I'm the unfortunate owner of a soon-to-be-downgraded fixed wireless contract ... today received this meaningless email ...
Second and third paragraphs are mutually meaningless.
Anyone at Optus tested this message before hitting send button?
Anyone care to explain it to me?
That's right, it was a requirement to notify customers that from now on if they wanted to cancel the phone or internet they need to contact Optus to retain the other which wasn't the case previously.
Thank you Ray, your explanation makes some sense ... but i'm convinced the original mail does NOT make sense ...
Presumably it wasn't just me who received it ... it would have been a mail-out to tens of thousands of Optus subscribers ... so ... where is the quality control?
It seems that nobody at Optus eyeballs this stuff before it goes out.