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New Contributor
New Contributor

MY INTERNET PLAN

MY ACCOUNT # IS hidden11 8985 910.   HAS MY PLAN (MIN MONTHLY COST $25) BEEN DOWNGRADED IN COMPARISON WITH MY $25 PLAN ONE YEAR AGO?

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Online Community Manager
Online Community Manager

Re: MY INTERNET PLAN

Just a heads up Popeye39 as per the red advisory message when you posted your question that we don't have access to or visibility of customer accounts here on our public forum. Please let us know where you were directed from if you were told this is an Optus service point.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team can be reached 24/7 and are ready to assist customers as quickly as possible.


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Honoured Contributor
Honoured Contributor

Re: MY INTERNET PLAN

Why do you ask (YELL) Popeye? Standard Optus practice coming off a contract period is to roll on the same on a a month to month basis. If you had bonus double data on your contract its possible this was removed though.