cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
igrummett
Contributor
Contributor

Lost Access to Sagemcom Modem - Your connection to this site is not private

I have a Sagemcom model via cable with an IP address of 192.168.0.1.  Suddenly I am no longer able to access the device.  When I go to the IP address and login it prompts me for the username and password with the message:-

Your connection to this site is not private

I have tried the following:-

1. Restarting all the devices an machines

2. Access via Wired network

3. Access via wireless connection

4. Various browsers

5. Disables firewall and anti virus

Obviously something has changed but I do not know what.  Apart from trying to reset the modem to factory settings is there any other options to try.

I have seen a similar post but I do not have acces to the solved tickets.

Thnaks

 

 

0 Kudos
Reply
6 Replies
YetAnotherAcc
Respected Contributor
Respected Contributor

Re: Lost Access to Sagemcom Modem - Your connection to this site is not private

Depending on which browser/device you use I'm guessing you see something like this:

Screenshot_2020-04-10-16-08-07.png

 

That should be cause by trying to access the router using https instead of http. Does http://192.168.0.1/ work?

0 Kudos
Reply
igrummett
Contributor
Contributor

Re: Lost Access to Sagemcom Modem - Your connection to this site is not private

Hey, 

 

This is what I get when i go to http://192.168.0.1

The username and password are correct and you cant cancel or sign in

Screen Shot 2020-04-10 at 4.31.25 pm.png

This is when I get when I go to https://192.168.0.1

 

Screen Shot 2020-04-10 at 4.31.50 pm.png

All the setting seem to be fine.  The same thing happens when I plug the laptop into the router via ethernet.

 

0 Kudos
Reply
YetAnotherAcc
Respected Contributor
Respected Contributor

Re: Lost Access to Sagemcom Modem - Your connection to this site is not private

Have you ever changed the password before? If so, have you tried both the new password and the original password from the sticker on the bottom of the router?

If you can't find the correct password then you will have not option but to do a factory reset.

 

0 Kudos
Reply
igrummett
Contributor
Contributor

Re: Lost Access to Sagemcom Modem - Your connection to this site is not private

WOW - the password was changes over 12 months ago and we have been getting in fine.  I have just tried the original password and it worked.

Thanks for the idea - I am not sure how it could have possibly reverted back to the original password buy we are back in:-)

 

Thanks again

0 Kudos
Reply
YetAnotherAcc
Respected Contributor
Respected Contributor

Re: Lost Access to Sagemcom Modem - Your connection to this site is not private


I am not sure how it could have possibly reverted back to the original password

Its not unheard of for an Optus router to revert to factory settings for no apparent reason, so that is a possibility, although it is rare.  I've also see reports where kids have done factory resets to bypass parental controls, don't know if that may apply to your situation at all.


Thanks again

👍

0 Kudos
Reply
igrummett
Contributor
Contributor

Re: Lost Access to Sagemcom Modem - Your connection to this site is not private

Hey

Its more likely that it was a restart as the 6 year old whouldnt know about that - just yet:-)

Thanks Again

 

0 Kudos
Reply
Top Contributors