Hi @Harris2219, sorry to hear about your NBN connection issue. Did you get a chance to check our Network Status page for any reported fault in your area → https://www.optus.com.au/about/network/service-status?_ga=2.31360955.586007117.1503271635-1521067269.... Has any basic troubleshooting helped → https://yescrowd.optus.com.au/support?id=1390.
We don`t have access to customers account on this public forum. If the issue still continues then please our Technical Support team either via the → messaging service or by calling them on 131344 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.
Hi @maissoun, thanks for reaching out to us. Did you need assistance with anything?
We are unable to see your bills on the forum and as such cannot answer your question. If you'd like assistance with your bills please speak with our Billing team via the My Optus app, or message our social team on Facebook or Twitter.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
Alternatively, if you have a social media account then please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance.