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New Contributor maaaad
New Contributor

Linking new nbn account to existing optus my account.

Hey every one,


I'm trying to link my new nbn account to my optus my account to allow me to view my bills in the one place. Whenever I access myaccount the steps provided by optus "My services - add a service" is not correct as I am unable to find my services at all on my dash. When I access web services and attempt to view my internet bill it just re-directs me to a help page about swapping from paper to electronic bills.

Has any one else struggled with this?



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Re: Linking new nbn account to existing optus my account.

Hey @maaaad, thanks for reaching out. We can definitely take a look into this for you from our end!


So that we are able to do so, could you please send us a PM with your full name, DOB and account or service number, along with your My Account login email address? Just to confirm you're wanting to link your NBN account to your existing Optus account?

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor abcd5678
New Contributor

Re: Linking new nbn account to existing optus my account.



I have the same issue. I would like to link my optus nbn account with my optus phone account. Please help.

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