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New Contributor
New Contributor

Landline not working but internet is on same line.

HI All,

Can some one help? My landline is not working, although the internet on the same connection is. Have checked the lines with an old handset. Same result. Checked connectivity problems for my area. None. Any ideas anyone?

Cant report the problem as dont have another phone and not getting any where on line at Optus to report that way. 

Thanks for any advice to fix this. Apparently started yesterday after 4pm as had some one come to my door this morning to say my line has been engaged since yesterday arvo! Cheers, Vicki D 



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Crowd Champion
Crowd Champion

Re: Landline not working but internet is on same line.



Might be worth turning the power off to your modem and then after a few seconds turning it back on again



I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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