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Landline caller ID only showing calls as private numbers

Yesterday i tried calling with my mobile number which is set to show my number when calling and it came up as a private number. And use my home phone call out to my mobile. Also show a private number! Have tried logging in on my optus account to see if i can fix the issue but cant find anything. Any suggestions as to why caller ID had been working fine and then stopped would be welcome.

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RetiredModerator
RetiredModerator

Re: Landline caller ID only showing calls as private numbers

Hmmm I'm unsure why it would of stopped working, but there are settings on our end we can check.

 

Have you spoken with Tech Support on 131344 or via Live Chat? That will be the fastest way to get them checked, but feel free to send me a private message if you still need a hand. 


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Re: Landline caller ID only showing calls as private numbers

Hi, I have a problem that want you to help me, I have already send you a PM on Monday. Can you check the inbox? I hope that you can help me.

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RetiredModerator
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Re: Landline caller ID only showing calls as private numbers

Hey Chris42, I've responded to your PM. 

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Re: Landline caller ID only showing calls as private numbers

Why can't anyone tell me how get through to Optus to tell me what is wrong
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Moderator
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Re: Landline caller ID only showing calls as private numbers

Hi @ferdi, thanks for reaching out to us. I can check the caller ID settings on your service with us? Alternatively, you can contact us on 133937 Mon - Fri: 8:00am- 7:00pm Sat: 9:00am - 5:00pm or via Live Chat online.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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