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Moderator
Moderator

Re: Landline caller ID only showing calls as private numbers

Hi @glenncookie2003, we may need to check the settings on our end. Please chat with us here for a hand 


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Occasional Contributor
Occasional Contributor

Re: Landline caller ID only showing calls as private numbers

I too have recnetly had NBN connected and now all calls coming in say "private caller".  Can someone help??

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New Contributor
New Contributor

Re: Landline caller ID only showing calls as private numbers

I have recently been connected to NBN and my Landline caller ID is showing all calls as private numbers.

I really need this fixed please thanks 

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Occasional Contributor
Occasional Contributor

Re: Landline caller ID only showing calls as private numbers

Hi Harb33, I had the same problem I think I had to call Optus to fix the problem for both myself and my mother in law.  Philip

 

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New Contributor
New Contributor

Re: Landline caller ID only showing calls as private numbers

Ok thanks 

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Occasional Contributor
Occasional Contributor

Re: Landline caller ID only showing calls as private numbers

My caller ID has not been working on the fixed phone. Called the Optus twice, but the issue is not fixed yet. Got the order reference number. If Optus is not fixing this, they should give us refund for not fixing it and charging it as part of the NBN package fee.

 

 

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Occasional Contributor
Occasional Contributor

Re: Landline caller ID only showing calls as private numbers

I activate mine today and it is not working.
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Occasional Contributor
Occasional Contributor

Re: Landline caller ID only showing calls as private numbers

Yes, Optus sucks in solving this issue. They just charge the money and give you zero service on this with the excuse of covid-19.

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