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Landline caller ID only showing calls as private numbers

riverbulls

We've recently connected with Optus as the NBN had now become available in our area. We connected fixed wireless NBN, and a new home phone, with the caller ID option. Has been working fine up until recently, the last few weeks every single call has been showing as a private number. Weve had almost daily calls where people are asking us to call back, but not leaving their phone number which made me wonder if our caller ID was playing up. Yesterday i tried calling with my mobile number which is set to show my number when calling and it came up as a private number. Have tried logging in on my optus account to see if i can fix the issue but cant find anything. Any suggestions as to why caller ID had been working fine and then stopped would be welcome.

Re: Landline caller ID only showing calls as private numbers

Guy

Hey @riverbulls. More than happy to check this out if you'd like to send me your home number, full name and DOB by private message. Guy

Re: Landline caller ID only showing calls as private numbers

djmcc

I find I have the same problem. Can I send you my details too.

Re: Landline caller ID only showing calls as private numbers

Marcel

Hi riverbulls, seems very odd that this is happening on your service. I'll look up your account and see what I can find. However, for me to be able to access your account, can you please drop us a PM with your account number, full name, address and DOB? Thanks

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Re: Landline caller ID only showing calls as private numbers

Marcel

Hi djmcc, I've just replied to your PM Smiley Happy Please reply there to avoid multiple conversations. Cheers! 

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Re: Landline caller ID only showing calls as private numbers

chefaus1

Am connected to NBN, but recently Landline caller ID is showing all calls as private numbers. another of the many problems since switching to the NBN.

Re: Landline caller ID only showing calls as private numbers

AlexRH

Hey there @chefaus1, we can fix this up for you Smiley Happy 

If you can PM me with your full name, account number and DOB we'll go from there! 


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Re: Landline caller ID only showing calls as private numbers

Tyler90

I find I have the same problem. Can I send you my details too.

Re: Landline caller ID only showing calls as private numbers

[ Edited ]
Dan_C

Hey @Tyler90, in scenarios such as the following, the incoming caller may still appear as private;

  • Overseas (unless the country uses the same caller ID technology)
  • A pay phone
  • A blocked or silent number
  • Some 'unserviced' areas in Australia

If all number are coming through as private and the above scenarios don't apply - we can definitely take a look. Feel free to send us a PM us with your full name, DOB and landline number. We'll get back to as soon as we can. If you're in need of immediate live support, you can always reach us on live chat → http://yesopt.us/chat2us.


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This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Landline caller ID only showing calls as private numbers

glenncookie2003

I'm having the same problem now has anyone had theirs fixed

 

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