For 24/7 support message our team of experts via the My Optus app.
Hey Chris,
I'm afraid we don't have access to customer accounts here on this public forum.
We suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:
· No Broadband connectivity (no access to the internet)
· No Mobile connectivity (can't make or receive calls)
Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can.
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