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Land line not working

My land line has not been working in 3 days. No phone light on nbn modem, everything else seems to work. I cannot get in touch with Optus.
I rely on landline fir medical emergency Button. Any suggestions?
Thank you
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Online Community Manager
Online Community Manager

Re: Land line not working

Hey Chris,

I'm afraid we don't have access to customer accounts here on this public forum.

We suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

· No Broadband connectivity (no access to the internet) 

· No Mobile connectivity (can't make or receive calls)

Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. 

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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