We have lost our landline for four days now and we cannot contact anyone at Optus. I can see that there is a fault in our area and that Optus will fix it soon. Ha ha. You clearly have no idea what is going on. My husband is unwell and we need to have access to a reliable line. When are you going to fix the problem in the Bentleigh Victoria area
We've got ticket reference - 22532675.
We have one additional secondary ticket attached, that's - 22536639.
Looks like we're still working on this one.
We are prioritising critical enquiries which include customers without access to a working telephone service. If at all possible, I'd suggest messaging our Social Media team and quoting your fault reference number. They'll be able to escalate this one for you.