cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Kroll
New Contributor
New Contributor

Issues relating to recently purchasing a 500Gb wireless broadband plan

Hi,

Please help... I’m pulling my hair out!

i received the Huawei router 5 days ago and have had little/no wifi since. Optus told me that there was an outage in my area which should be ok in a few days so I continued to hotspot from my phone in order to work from home. Today I have minimal wifi on my iPad and when I try to connect my phone, apparently the wifi password is ‘incorrect’ (it’s not)... Any comments?

0 Kudos
Reply
1 Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: Issues relating to recently purchasing a 500Gb wireless broadband plan

Hi Kroll,

Based on your information the first step would be to check on that outage which customers can do anytime on the service status page.

Click on the Outages tab and enter your location.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors