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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Ray_YC
Online Community Manager
Online Community Manager

Re: Is there a secret to getting Optus NBN connected?

Okay, regarding the questions I asked though I guess that's a No?


As you haven't had much luck calling, next step from here would be to find out what's going on another way.


Suggestion would be iff you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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SteveV
Frequent Contributor
Frequent Contributor

Re: Is there a secret to getting Optus NBN connected?

So a quick check of Benalla, Shows that in the town its on the next stage of NBN (in reality the whole thing should have been a same technology rollout but govt screwed that) and is using FTTC (fibre to the curb), So my understanding is that similar to FTTN the final length utilises the copper line into the house so no NBN box. On the outskirts of town theyre using Fixed wireless so that has some NBN infrastructure on the building
lance1965
Occasional Contributor
Occasional Contributor

Re: Is there a secret to getting Optus NBN connected?

No reference number. Or we get is another phone call from a call centre from gods knows where giving us the same useless set-up information. They say they are going to send someone out but seeing as they have changed that from the 5th to the 12th to the 19th, I don't like our chances.
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lance1965
Occasional Contributor
Occasional Contributor

Re: Is there a secret to getting Optus NBN connected?

Still not connected after almost 2 months of waiting and phone calls. Instead of coming out here to see what the issue is they just keep sending us modems. We have 6 of the damn things now.

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SteveV
Frequent Contributor
Frequent Contributor

Re: Is there a secret to getting Optus NBN connected?

Before nbn co will pull their finger out of their proverbial optus must show that theyve eliminated their equipment as cause hence the modems
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lance1965
Occasional Contributor
Occasional Contributor

Re: Is there a secret to getting Optus NBN connected?

2 months now and still not any closer to being connected and guess what, another modem was delivered this morning. We have 7 of the things now.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Is there a secret to getting Optus NBN connected?

To try and get this resolved I really recommend contacting Optus in writing via one of the two options advised in my previous response and ask that your NBN Concierge or the Manager to get in contact with you as soon as possible.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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